Welcome to NourishSure Support
We're here to help you use NourishSure Scanner safely and effectively. Find answers to common questions, troubleshooting tips, and ways to get in touch with our support team.
Frequently Asked Questions
How does NourishSure Scanner work?
NourishSure uses AI technology powered by Google's Gemini API to analyze food images and ingredients for pregnancy safety. Simply take a photo of food, a menu, or type in ingredients, and get instant safety ratings with detailed explanations.
Is the app free to use?
NourishSure offers both free and premium options. Free users can perform limited scans per day, while premium subscribers get unlimited scans and detailed safety reports for $1.99/month.
How accurate are the safety recommendations?
Our AI is trained on current medical guidelines from FDA, CDC, ACOG, and other trusted sources. However, this app supplements but does not replace professional medical advice. Always consult your healthcare provider for specific concerns.
What types of food can I scan?
You can scan food labels, restaurant menus, prepared dishes, individual ingredients, or type in food descriptions. The AI can analyze most foods and ingredients for pregnancy safety concerns.
How do I upgrade to Premium?
Tap the "Go Premium" button in the app or wait for the upgrade prompt after using your free scans. The premium subscription is managed through your Apple ID and App Store.
How do I cancel my subscription?
Go to Settings > Apple ID > Subscriptions on your iPhone, find NourishSure Scanner, and tap Cancel Subscription. You can also use the "Restore Purchases" button in the app to manage your subscription.
Troubleshooting
Camera or Photo Issues
- Ensure you've granted camera and photo library permissions in Settings > Privacy
- Try taking photos in good lighting conditions
- Make sure food labels and text are clearly visible
Analysis Not Working
- Check your internet connection
- Try typing the food name instead of using a photo
- Restart the app if it becomes unresponsive
Subscription Issues
- Use "Restore Purchases" button if premium features aren't working
- Check your Apple ID subscription status in Settings
- Restart the app after making subscription changes
Safety Information
Important Medical Disclaimer: NourishSure Scanner is designed to provide general information about food safety during pregnancy. It should not be used as a substitute for professional medical advice, diagnosis, or treatment.
- Always consult your healthcare provider for specific dietary questions
- Follow your doctor's personalized recommendations
- Use the app as a supplementary tool, not a replacement for medical guidance
- In case of food poisoning or adverse reactions, seek immediate medical attention
Contact Support
Can't find the answer you're looking for? We're here to help!
Response Time: We typically respond within 24-48 hours
What to Include: Your device model, iOS version, and a description of the issue